To allow our in-house engineers to help investigate and resolve any issues immediately, we use a VPN connection to your site to dial into your system.
Our engineers will identify and resolve issues remotely where possible and work with you until the issue is resolved.
We have a 4-tier ticketing system that allows you to raise a ticket with a priority of P1 – P4.
P1 and P2 tickets are raised and investigated within 1 hour by one of our qualified engineers 24/7, 363 days a year.
P3/ P4 tickets are non-immediate tickets and will be investigated at the next available opportunity/ next working day.