Sectors

Transforming eCommerce capabilities

THE CHALLENGE

Supporting the transformation of Pets at Home’s eCommerce business

Over recent years Pets at Home has experienced accelerated growth in its multi-channel sales. To manage faster delivery and multi-channel fulfillment, Pets at Home needed to digitise the business and become the specialist market leader for online pet care.

Breathe Technologies was commissioned to deliver the integration of a fully automated picking and packing operation of the business’ Northampton distribution centre, increase output to facilitate the ambitious growth targets.

Fully automated picking and packing operation

Breathe was commissioned to improve the efficiency of online order picking and packing, particularly for prescription products such as pet medication.

Until this point, a ‘suitably qualified person’ (SQP) was required to process orders of this nature, and the pet products retailer required a more efficient way to manage these orders and cater for increasing demand.

Additionally, with a high number of warehouses in close proximity to its ecommerce distribution centre, Pets at Home was also struggling to recruit, and in deploying new technology, hoped to overcome this requirement for temporary staff to cater for peak periods.

Phase 1: Pets Pharma

The first phase of the project focused on system process changes and mechanising the picking and packing process for the SQP orders.

Pets at Home offers a subscription service, enabling customers to purchase a subscription to pet flea, tick and worm treatment, for example, and have this delivered to their door every month.

Solution Features

  • Enhancing the segregation process based on order-type to allow streamlined automation.
  • Reducing errors and ensuring higher accuracy of fulfillment to set new industry standards.
  • Allow an increase in product variation on repeat subscription items to help meet more customers’ needs.

Intelligent Technology

Installation of conveyors that route, pack and sort product. Diversify container picking based on the nature of the order, type of SKU and automate packing through multiple packaging material selections.

Smart Software

Technology advancements and seamless interaction between JDA WMS and imio, which processes higher volumes of orders without any bottlenecks.

Breathe Pets at Home Pets SQP

Results

300%

increase in throughput

Higher level of accuracy, user accountability and alleviation of staffing pressures.

88,000

orders packed per week

Pets at Home saved thousands of pounds, negating the risk associated with complex changes to its existing WMS

Phase 2: Ecommerce orders

Phase 2 of the project focussed on boosting web orders and improving packing processes to increase throughput and accuracy throughout the rest of the warehouse. Driven by Breathe Route, the units picked per hour increased, alongside Breathe Pack applications, which were deployed to tackle the various order streams such as eComm, uglies, wide aisle and SQP, greatly improved the units per hour packed, per colleague.

Solution features:

  • Improving customer order packing processes to increase throughput, efficiency and accuracy.
  • Upfront containerisation and shipment creation.
  • Reduce the amount of time each order takes to pack upto 300%.
  • Fully automated packing.
  • Reducing the number of mixed orders across all general B2C eCommerce items.