Supporting the transformation of Pets at Home’s eCommerce business
Over recent years Pets at Home has experienced accelerated growth in its multi-channel sales. To manage faster delivery and multi-channel fulfillment, Pets at Home needed to digitise the business and become the specialist market leader for online pet care.
Breathe Technologies was commissioned to deliver the integration of a fully automated picking and packing operation of the business’ Northampton distribution centre, increase output to facilitate the ambitious growth targets.
Fully automated picking and packing operation
Breathe was commissioned to improve the efficiency of online order picking and packing, particularly for prescription products such as pet medication.
Until this point, a ‘suitably qualified person’ (SQP) was required to process orders of this nature, and the pet products retailer required a more efficient way to manage these orders and cater for increasing demand.
Additionally, with a high number of warehouses in close proximity to its ecommerce distribution centre, Pets at Home was also struggling to recruit, and in deploying new technology, hoped to overcome this requirement for temporary staff to cater for peak periods.