WHSmith needed to manage higher volumes of book returns alongside a high-volume despatch operation to their retail stores, all from the same warehouse.
Warehouse automation was identified as being able to resolve very high labour requirements, address lack of visibility across the operation, enable increasing daily volumes and reduce error rates.
A high speed sortation system configured with 120 exit chutes is optimised by Breathe’s Orquestr8 software platform. Orquestr8 integrates a variety of automated modules to ensure high throughput, minimal errors and real time updates to WHSmith’s host systems providing transparency of all processes.
The sorter has a dual purpose enabling WHSmith to receive, batch, track and despatch book returns as well as manage packing and sorting of outbound goods to their retail stores.
The automated system reduced reliance on manual labour, reduced error rates and speeded up both operations with a throughput of 14,400 trays per hour.
Orquestr8 manages the entire book returns process consolidating data from scanning, weighing and volumetric devices ensuring that the returns products are segmented into single, mixed or destruction packing groups.