Are businesses ready to embrace what hyperautomation could deliver?

Hyperautomation: Future of digital transformation…

Hyperautomation is the answer to the inevitable desire to build upon the benefits already delivered by Robotic Process Automation (RPA). By automating tasks that were once delivered by humans, often referred to as the ‘next major phase of digital transformation’, hyperautomation can overcome some of the limitations to approaches that rely on a single automation tool.

No longer satisfied with just targeting routine and easily automated processes, businesses are now looking to take a more innovative approach, by using Process Mining to identify processes that could be optimised before automation. By using machine intelligence to augment understanding in those processes, which still require human decision making; together automation and human involvement will ensure businesses can provide an enhanced level of customer experience, whilst reducing operational costs.

Gartner calls hyperautomation: “The orchestrated, end-to-end, intelligent, event driven form of automation delivered with an effective combination of automation tools with multiple machine learning applications and packaged software.”

However, are businesses ready to embrace what hyper automation could deliver?

In today’s digital world, with increasing competition in the global marketplace, automation has become an inevitability, there is no room for inefficiencies in business processes. We believe those businesses that have already seen the benefits of RPA, will look to hyperautomation as the next step, to gaining process efficiency in their more complicated, legacy processes.


Robotic Process Automation

Some believe that hyperautomation isn’t the next step of RPA’s evolution, rather that it is the understanding that automation is not just led by one tool or technique. Different automation use cases require different approaches and techniques. Hyperautomation takes into account advanced technologies like RPA, artifical intelligence and machine learning to automate tasks that were once completed by humans.

What are the challenges to implement hyperautomation?

Even with the wealth of new tools available to simplify the delivery of hyperautomation, businesses still face a number of strategic hurdles. They will need to establish a long-term strategic roadmap, understand their drivers for ROI, and identify candidate processes. This roadmap should help in choosing complementary technology, and help foster a companywide understanding of both the benefits, and also the underlying support required to make hyperautomation a success. Specifically businesses will need to understand:-

  • Do they have a significant and standardised body of event data which can support Process Mining?
  • Do they have good visibility of their existing process flows?
  • Do they have an overarching strategy for their digital transformation, in order to avoid conflicting or parallel initiatives?
  • Do they have sufficient internal resources required to make the most of new technologies such as Machine Learning or Natural Language Processing?

Have businesses changed how they intend to use automation because of COVID?

The pandemic has created a significant period of socio-economic disruption across the globe. This disruption has led to the increasing adoption of technology for managing communications, and streamlining interoperability between distinct element of a company. In many cases, warehouses will have already implemented some form of digital and / or physical automation, in order to reduce barriers to remote working, or help alleviate the burden on reduced workforces. Automation creates additional capacity and introduces a level of resilience within the warehouse, ensuring that businesses can maintain flexibility and scalability as customer demands adjust.

What do customers expect?

Is hyperautomation the future of digital transformation?

Hyperautomation represents the next step in intelligent automation and will transform the way IT operations adapt in the future. Hyperautomation allows businesses to futureproof their investment by taking a holistic approach to digital transformation. As hyperautomation becomes more commonplace, we will experience a seamless and equal blend of robotics, human employees and existing systems, which will all work collaboratively in a way never seen before.

There will always be new technology with advanced capabilities, which enhance the automation journey. However as roadmaps are being redrawn in the wake of the pandemic, the benefits of getting it right now; will not only deliver increased operational efficiencies it will ensure businesses thrive post-pandemic.

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